Refund Policy
Last updated: May 10, 2026
At SteelDesk.in, we want you to be completely satisfied with our services. This refund policy outlines when and how you can request a refund for our paid services.
Quote Generator — Monthly Subscription
7-day refund window: If you are not satisfied with the Quote Generator, you may request a full refund within 7 days of your first subscription payment. After 7 days, no refund will be issued for the current billing period.
Cancellation: You can cancel your subscription at any time. Access continues until the end of the current billing period. No partial refunds for unused days.
Tender Alerts — Monthly Subscription
7-day refund window: Full refund available within 7 days of first payment if the service does not meet your expectations.
Service guarantee: If we fail to deliver tender alerts for more than 48 consecutive hours due to our system failure (not government portal downtime), you are entitled to a pro-rata refund for the affected days.
Cancellation: Cancel anytime. Access continues until end of billing period.
WPS Generator — Per-Document Purchase
No refund after download: Once a WPS document has been generated and downloaded, no refund will be issued, as the digital product has been delivered.
Error refund: If the generated WPS contains technical errors due to our system (not user input errors), we will regenerate the document at no cost or issue a full refund.
WPS Generator — Monthly Subscription
7-day refund window: Full refund within 7 days of first payment. After 7 days, no refund for the current period.
Cancellation: Cancel anytime. Access continues until end of billing period.
How to Request a Refund
To request a refund, email us at info@steeldesk.in with the following information: your registered email address, the service for which you are requesting a refund, your Razorpay transaction ID or payment reference number, and the reason for your refund request.
Refund Processing
Approved refunds will be processed within 5-7 business days. Refunds will be credited to the original payment method used during purchase. You will receive a confirmation email once the refund has been processed.
Free Services
The Weight Calculator is completely free and does not involve any payment. No refund policy applies to free services.
Contact
For refund-related queries, contact: info@steeldesk.in