We want you to be satisfied with SteelDesk.in. This Refund Policy outlines the conditions under which refunds may be issued.
1. Free Features
Our free tools (Calculator, basic Quote Generator, free WPS template) require NO payment. No refund applies.
2. Subscription Refunds
| Scenario | Refund Policy |
|---|---|
| Accidental subscription (within 7 days, no significant usage) | Full refund |
| Cancellation within billing period | No refund, but you retain access until period ends. Auto-renewal stops. |
| Technical issue preventing use (our fault) | Pro-rated refund for unused days |
| Service downtime > 48 hours | Pro-rated credit on next month |
| Duplicate charge | Full refund of duplicate |
3. Single-Document Purchases (WPS at ₹299)
Single WPS+PQR document purchases are:
- Non-refundable once downloaded — because you have the deliverable
- Refundable if generation failed — if a technical error prevented you from getting the PDF, full refund within 48 hours
- Refundable if charged but no document accessed — within 7 days, if you didn't download the PDF
4. What is NOT Refundable
- Subscription fees for past months (already used)
- Single-document fees after successful PDF download
- Charges incurred due to your decision to cancel mid-period
- Refunds requested more than 30 days after charge
- Disputes over tender outcomes (we're not the issuing authority)
- Disputes over calculator results (you're responsible for engineering verification)
5. How to Request a Refund
- Email info@steeldesk.in with subject: "Refund Request - [Transaction ID]"
- Include:
- Razorpay transaction ID
- Date of charge
- Amount
- Reason for refund
- We respond within 2 business days
- Approved refunds processed within 5-7 business days via Razorpay to original payment method
6. Chargebacks
Please contact us BEFORE initiating a chargeback through your bank. Chargebacks initiated without first contacting us may result in immediate account suspension and recovery of fees through Razorpay's chargeback fees.
7. Subscription Cancellation
You can cancel your subscription anytime:
- From your account settings (preferred)
- By emailing info@steeldesk.in
- By replying to any of our transactional emails with "CANCEL"
Cancellation takes effect at the end of your current billing period. No further charges.
8. GST & Taxes
All refunds are processed inclusive of applicable GST. The GST component is also refunded as per Indian tax law.
9. Disputes
If you disagree with a refund decision, please escalate to info@steeldesk.in with subject "Refund Dispute". We aim to resolve all disputes amicably. As per our Terms, jurisdiction for unresolved disputes is Mumbai, Maharashtra.
10. Contact
For any refund-related questions: info@steeldesk.in